As some areas are more isolated, we cannot guarantee delivery within the times indicated. Please contact our customer service if you think you are in a so-called "isolated" area. You will be asked to provide a telephone number during the ordering process in order to be able to provide all the additional information required for delivery. You will also be asked to provide an email address to which we will send you the confirmation of your order as well as the shipping confirmation of your package. You may be asked for a digital code to facilitate delivery. Deliveries are made from Monday to Friday from 8:00 a.m. to 6:00 p.m. and the delivery person can ask you for a signature (Parcel sent with hand delivery against signature as well as UPS parcels). Please provide a correct address in order to receive the package on the day of delivery.

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Orders placed with the Colissimo delivery method against signature and UPS will be given priority and processed as soon as they are received by our distribution center.

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Delivery times will depend on the availability of our products and payment authorization (longer processing for payments made by check). The delivery times will also depend on the delivery address of the package.

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Packages with a tracking number will be accessible from your customer area or in the email signifying the sending of your package.

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For any questions or additional information about your package, please send us an email in the "contact" tab or directly to "contact@louisguerard.com", noting your package number and tracking number.