Conditions of sale
Conditions of sale
Conditions of sale
These conditions of sale apply to purchases made on the Internet Site www.louisguerard.com (the “LouisGuerard.com Internet Site.”) For deliveries worldwide (hereinafter the “Territories”).
In addition to this, you need to know more about it.
Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product from the LouisGuerard.com Website. To purchase a product on the LouisGuerard.com Website, you must expressly agree to abide by these Terms of Sale.
In addition to this, you need to know more about it.
We may temporarily modify our Conditions of sale, it being specified that the version of these Conditions of sale in force at the time of your order will govern the latter. We advise you to regularly check the latest version of these Conditions of sale, each time you place a new order.
In addition to this, you need to know more about it.
The products available on the LouisGuerard.com website are offered for sale by Louis guerard SASU ("Louis Guerard") registered in France under the number 81446430100021.
In addition to this, you need to know more about it.
In these Terms of Sale, the terms "we" and "our" refer to the company Louis Guetard and "you" to you, the user of the LouisGuerard.com Website.
Purchases - Availability of products on this Website
You do not need to register online to visit the LouisGuerard.com Website or purchase products there.
However, by registering and creating your account, you will be able to take full advantage of our LouisGuerard.com Website.
By creating an account, you can also save your credit card information for easier and faster payment, keep an address book, view your order history and edit billing or delivery information.
When you register or make purchases on this LouisGuerard.com Website, you will be asked to provide certain information such as your name, telephone number and e-mail address. You will also be asked to provide details of a valid Credit or Debit card (or other payment method permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional proof of invoicing when we deem it necessary. You warrant that all information you provide to us at any time is true, accurate and complete.
All of the personal information that you provide when you use the LouisGuerard.com Website will be used in accordance with our Personal Data Protection Policy and applicable legislation.
By placing an order on this LouisGUrerad.com Website, you warrant that you are at least eighteen (18) years of age and capable of entering into legally binding contracts.
We only deliver products to addresses in the Territories. Orders placed and to be delivered to addresses located outside the Territory will be automatically rejected during order processing. Please note that delivery is currently not available to all Departments, Territories or all Regions, French Overseas Communities and other Territories.
Cart and Wishlist
The basket contains the products you have chosen to buy during your online shopping. The products placed in your basket will be kept until you purchase them, delete them or move them to your Wishlist. They will be kept even after you disconnect from the LouisGuerard.com Website, unless they become unavailable (Out of Stock, Unavailable online, etc.) before you complete your purchases, in which case they will be automatically removed from your Shopping Cart.
Your Wishlist Allows you to save the details of the products you are thinking of buying. This function saves your selection even after you disconnect from Ste Internet LouisGuerard.com. So you can easily find and buy your favorite products later. Products will remain in your Wishlist until they are moved to your Shopping Cart or deleted.
Please note that the products placed in your Basket, or in your Wishlist are not reserved for you. They will remain available for purchase by other customers until your order has been submitted and confirmed in accordance with these Terms of Sale.
Make an Online Purchase
In order to purchase a product through the LouisGuerard.com Website, you must first place it in your Basket and then indicate that you wish to purchase it by going to the Payment section of this LouisGuerard.com Website and, enter the corresponding information requested. You will be able to review your order, check the total price thereof (including applicable VAT), check the information you have submitted and correct any input errors before confirming your purchases. Finally, you will need to confirm that you have read and accept these Conditions of Sale.
Once your order has been placed, we will send you an email to the email address you provided to us, confirming your order and detailing the product(s) ordered. The language of the contract will be the language of the Country of your order.
We reserve the right to reject orders from any customer with whom we are currently in dispute regarding a previous order. We may cancel any order if we suspect fraudulent activity and may refuse to process orders from customers with a history of fraudulent orders.
When we send you the shipping confirmation for your product(s), we will attach an electronic invoice corresponding to your order. Please note that we do not issue paper invoices.
Products offered on the LouisGuerard.com Website.
The products we sell are not all available on the LouisGuerard.com Website. Additional products are available on other online sales platforms.
If one of the products you have ordered is exceptionally unavailable, we will notify you within Seven (7) days of receipt of your order. We will offer you, as far as possible, to order a different product of the same type or to cancel your order. If you decide to cancel your order, your Credit card will not be charged and, if this is already the case for your Debit card, you will be fully refunded.
We have done our best to ensure that product colors and fabrics appear on the LouisGUerard.com Website as accurately as possible. However, each computer is different and we cannot guarantee that the items will correspond exactly to their representation on the LouisGuerard.com Website.
Price
All the prices displayed on the LouisGuerard.com Internet site are expressed in the currency of your Territory and include the VAT in force. All of these prices apply only to purchases made in the Territories. If the payment method you have selected is not expressed in your currency, the final price of the products you purchase will be calculated in accordance with the exchange rate on the date your payment is processed by your payment service provider.
Delivery costs are calculated in accordance with the Delivery Policy available on the LouisGuerard.com Website. The delivery costs relating to your order will be presented to you before you are asked to confirm your order.
We may occasionally offer promotions for certain purchases or customers. Be sure to read the Promotion Terms and enter any applicable Promo Codes on the checkout page or checkout page for your order. If your Promo Code is valid, your deduction will show in the payment summary. Only one promotional code per order accepted. Please note that we reserve the right to cancel orders in the event of Use of an unauthorized Promotional Code. A Promotional Code cannot be retroactively applied to orders already placed.
LouisGuerard.com Website price guarantee.
If we offer a definitive price reduction on a product that you have purchased on the LousGuerard.com Website, you may request reimbursement of the price difference within ten (10) days from the date of delivery of the product concerned. . Please note that the exact style, size and color of the affected product must be available for purchase at the time of your refund request to be eligible for this price adjustment.
Price adjustments are accepted for products purchased at retail price only. Please note that promotional sale prices are not final price changes and are not final price changes and are not included in this Guarantee. Please contact us for any request relating to a price adjustment or for further information.
Personal Online VIP Shopper
Please contact us ( contact@louisguerard.com ) or pay for a "Personal Online VIP Shopper" subscription to benefit from a personal assistant to help you with your purchases.
This service will help you find the perfect gift, provide information and answer any questions you may have, and you can benefit from 24-hour hand delivery.